Thank you for shopping at TheNerdystore. We are committed to providing you with high-quality products and exceptional customer service. Please read our Return and Refund Policy carefully before making any purchase.

Returns:

At TheNerdystore, we strive to ensure you love the products you purchase. However, we do not accept returns for the following reasons:

1. Change of mind or personal preferences.
2. Accidental orders.
3. Incompatibility with your intended use.
4. Customized or personalized items.

Refunds:

We offer refunds only in cases where the products you receive are either damaged or do not match the item(s) you ordered, subject to the following conditions:

1. To be eligible for a refund, customers must submit a clear and verifiable unboxing video within 24 hours of receiving the product.
2. The unboxing video must clearly show the condition of the product, highlighting any damage or discrepancies.
3. Please send the unboxing video to support@thenerdystore.com for our team to review.

Refund Process:

1. Once we receive the unboxing video, our support team will review the footage to verify the reported issue.
2. If the claim is approved, we will initiate the refund process.
3. Refunds will be issued to the original payment method used for the purchase.
4. Please allow up to 5 business days for the refund to reflect in your account.

Replacements:

In cases of damaged or incorrect products, we also offer replacements. The process for requesting a replacement follows the same steps as outlined for refunds.

Conditions for Refund/Replacement:

1. A verifiable unboxing video is mandatory for all refund or replacement claims.
2. Claims must be submitted within 24 hours of the product’s delivery.
3. Claims submitted without the required unboxing video will not be considered.

Cancellation Policy

Prepaid Orders Cancellation:

• Cancellation Window: Prepaid orders can only be canceled within 2 hours of placing the order.
• After 2 Hours: If the cancellation request is made after 2 hours, we regret to inform you that no refund will be issued.
• Refusal or Non-Collection: If you refuse to accept the parcel at the time of delivery or fail to collect the parcel from the delivery service, you will not be entitled to any refund.

Cash on Delivery (COD) Orders Cancellations:

• Cancellation Window: For COD orders, cancellations must be made within 2 hours of placing the order.
• After 2 Hours: If you cancel your COD order after 2 hours, no refund will be issued for any advance payments made.
• Refusal or Non-Collection: If you refuse the parcel at the time of delivery or fail to collect the parcel, you will not be entitled to any refund, including any advance payment.

By placing an order, you agree to the terms of this cancellation policy. We appreciate your understanding and cooperation.

If you have any further questions or need assistance, please don’t hesitate to contact our support team.

Contact Information:

If you have any questions or need assistance with the refund or return process, please reach out to our support team at support@thenerdystore.com.

Please note that this Refund and Return Policy is subject to change without notice. It is the responsibility of the customer to review the policy before making a purchase. Thank you for choosing TheNerdystore!